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Klype support

Questions about Klype, the Claude, ChatGPT or Cursor connection, your account or your data go to one inbox, and a person reads it.

Email: admin@klype.ai
Replies: within 2 working days

Contact

Write to admin@klype.ai. Replies come within 2 working days. To make the first reply useful, include the email you signed up with, what you expected to happen and what happened instead.

Help with the MCP connection

The setup steps for Claude, ChatGPT, Claude Code, Cursor and VS Code are on the Klype MCP page. Most connection problems are one of these:

  • Only a few tools appear. A connection only sees the tools its permissions allow. A client that asks for no permissions gets read-only access (context:read). Disconnect it and connect again, and approve drafts:write on the Klype approval screen to enable drafting.
  • The connection is refused or asks you to set up billing. The MCP server needs an active Klype account with billing set up. Open the Klype app and finish setup, then reconnect.
  • A tool says a workspace was not found. Call list_workspaces first and use the workspace id it returns. A connection can only reach workspaces that belong to the signed-in account.
  • The sign-in window does not open or fails. Remove the connector in your assistant, add it again, and sign in with the same Klype account. If you use an API key instead, check that it starts with klp_live_ and has not been revoked.

When you write in about a tool, include the tool name, the time of the call and the message it returned. Do not send passwords, API keys or access tokens.

To disconnect an assistant, use the Connections page in the Klype app, or revoke the API key.

Account, billing and data

  • Account and billing questions: email the address above. The refund policy explains how refunds work.
  • Access, correction or deletion of your data: email from the address on your account and say which request you are making. How Klype handles data is in the privacy policy.
  • Drafts and publishing: Klype never publishes or sends anything for you. You approve every post and publish it yourself.

Report a security issue

If you believe you have found a vulnerability, email admin@klype.ai with the subject "Security report". Describe what you found and how to reproduce it. Please do not publish details until you have had a reply.

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